City site support guidelines
Posted on: 29 January 2009 at 0908 - Comment
These guidelines, for Twestival city site admins, update my previous post on this subject:
- Only post support issues using this contact form.
- Do not post support questions elsewhere, such as Twitter, the Twestival Help Google Group or comments on this site.
- Ensure the subject line of your message summarises the specifics of your query - do not use vague subjects such as ’support question’.
- Always include the full url of your city site in communications. Site addresses must be supplied in the format
<http://cityname.twestival.com>- always include http:// - Always provide full urls when referring to internet resources - for example when discussing a plugin not installed on the Twestival site.
Following these guidelines will ensure I can address issues as quickly as possible - however be aware my time zone is GMT (UK).
You guys are rocking!
I’m with Tony. You may be busy at your job…but Tony (and Amanda) seem to doing the jobs of 3 people each! And they are doing it all volunteer from what I have gathered!
But them a break and help them out by streamlining your email support questions and follow the guidelines above!
Thank you SO much for your awesome help!
I just learned about this. Heard it on TokBox. There is nothing going on in the Myrtle Beach, SC area, but, I’m interested in getting something going. Great job!!
Brick - can you complete this form with your details?
I love the purpose for which you guys are working for. I wish to do something right from my country as well. Kindly tell me how I can participate and what is it that I can do to support. Presently I was thinking about launching my book and cite support for Twestival by sharing the revenue I generate from it. Please do let me know.